Sunday, 16 October 2011

5B Going back to the points given at 5A (code of practice/ regulations)

As candidates we ought to make code of ethics meaningful and effective.  
Vital for codes of ethics to have widespread staff involvement and for staff to be assigned to mange the operation, updating and disciplinary processes.  


Some Code of ethics is widely regarded as being effective, so the question here is what do we need to do thoroughly to let it take place. 
Code of ethics are primilarly designed to convince the customers that the company is a trust worthy organization and the company is trying its up most best to deliver its best as possible especially in delivering a five star service.   


Secondly codes are seen by staff as top management service to comply with and follow the rules given. Its also design to stop theft or misuse of the companies resources and stop and misbehavior. 


 A code can be a statement of values or it can be statement of ethical issues that staffs are likely to encounter, and the expected behavior of staff when faced with their issues or it can be a combination of both in which is the model that we advocate. 
Statement of values as statements like be ethical act with integrity or being honest with customers.  


Despite providing specific guidelines on many of the ethical issues with in the industry the code sets out a multitude of exhortations. 


I also think the code provides a guideline or at best offers a very general guideline on some of the difficult contentious issues in which we encounter   The code that identifies ethical issues sometimes termed code of conduct is more useful than the values statement. it sets out to identify the issues that an employee might encounter and defines what the organization or profession considers acceptable conduct.  


For instance as an employee if you don’t clock in and out you wouldn’t get paid the full amount you have worked for and if you don’t comply with the rules and regulations of grooming you would be dismissed.  


On the other hand as guest come into the hotel and they see a certain staff well groomed they are able to tell that they have standards and they are well polished in the chosen field they are in and are able to deliver a five star service Code of ethics that steer up framework in my work place.

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